We are excited to announce that we are able to offer in home visits again for your pets! We do ask that owners wear a mask while we are in your home, if possible. Please give us a call for an appointment!
Happy Thanksgiving week!! Our hours for the week are as follows:
Monday-Wed: Normal 8am – 3:30pm business hours. Please be sure to call for any needed prescription food or medications early in the week.
Friday: 8:00am – 12:00pm. Please call early on Friday if your pet needs to be seen this day.
Thank you and we hope everyone has a safe Thanksgiving!
Due to an increase of COVID-19 cases in our community, we have made the decision to return to curbside services. Our current plan is to proceed with this through the end of November, when we will re-evaluate and determine if we need to continue through the end of the year. We will only be allowing animals into the building at this time with very few exceptions. While we understand this may not be ideal for everyone, we feel this is necessary to provide a safe environment for our team members and clients.
Listed is a reminder of how we manage our curbside services:
– We will only be allowing animals in the practice, with very few exceptions.
– When you arrive at the practice, please call 307-772-1777 and we will inform the veterinarian who will then come out to speak with you and bring your pet inside. After an evaluation, they will call you to discuss their findings and develop a plan for treatment and arrange for payment.
– House calls: We will not be available during this time, with the only exceptions of end of life care and owners who are unable to leave their house due to disabilities.
– Refills on medications and food: You can call the office or email us at email@example.com and we ask that you request the refills 1-2 days ahead of time. We will call you when they are ready, collect payment over the phone, and then place them in the front lobby vestibule for you to pick up.
– Telemedicine: Under certain circumstances we may be able to offer this service. We must have seen your pet in the last year for this to be considered as an option. We sincerely appreciate everyone’s kindness and understanding during these unprecedented times. Our goal, as always, is to provide care for your pets while we keep those around us safe and healthy.
In response to the Laramie County Health Departments mask mandate, we will now be requiring anyone entering our building to wear a face mask.
If wearing a mask is not an option for you, please ask to schedule a curbside appointment. We will come out to your car and see your pets there instead of inside the buidling.
We appreciate our understanding during these unsettled times, and look forward to providing care for your pets in the safest manner for our team members and you.
We are updating our clinic policies in response to changes and recommendations from our governor and the CDC. Our ultimate goal is open up the clinic for some appointments, but to only have one client in the lobby at any given time. Additionally, we will reduce the number of clients entering the hospital to 50% of the normal capacity.
New Procedures for Appointments:
* Please call to check in for all appointments when you arrive at 772-1777.
* Surgery drop-offs and pick ups will still be curbside
* Veterinary nurse appointments will still be curbside (blood work, toe nail trims, etc.)
* Annual exams and medical appointments will now be available in the clinic. Please call to check in when you arrive to ensure that the lobby is empty. We will escort you to an exam room immediately.
*If you would prefer curbside, this will continue to be available.
*Please try to limit the number of people coming in for appointments to only those that are absolutely necessary.
* We encourage you to wear masks inside the clinic.
* Medication refills will continue to be available in the vestibule with no contact.
* House call appointments will be available after June 15th. We will conduct these exams outside. This will be good for dogs but may not be ideal for cats.
Please know that we are doing our best to keep you and our staff safe and healthy.
On another note, we wanted to let you know that we have changed our recommendation on heartworm prevention. We feel that the risk of heartworm disease is increasing and are now recommending heartworm prevention for all dogs. If your dogs have not been on prevention in the past, we will need to do a blood test first to confirm that they have not been exposed to the disease. The test takes 15 minutes which we are able to run in the clinic.
We will offer two different types of prevention including Heartgard, which is a beef flavored chew taken once each month, or Proheart which is an injection dogs receive once each year. Both of these medications are equally effective and we are happy to discuss each one and their side effects.
Thank you so very much for your continued understanding and patience. We are so happy to be a part of your lives and ensuring the best health for your pets.
To our clients:
I hope you are all staying healthy and adjusting to all the changes with COVID-19. I have outlined below our veterinary clinic policies in response to the virus starting on Monday March 23, 2020 and continuing through the foreseeable future.
- We will remain open but only with curbside service. We will be only allowing animals into the clinic with very few exceptions. When you arrive for your appointment, please call the clinic phone at 772-1777 to let us know that you have arrived. We will get a brief history and an employee will come to your car to bring the patient into the hospital. We will perform an exam and necessary diagnostics and treatments. We will call you with our recommendations and treatments and arrange payment. When we are finished, we will return the pet to your car.
- House-call appointments: We will stop most house-call appointments during the COVID-19 pandemic. We will resume these services when we are able. The only exceptions will be end of life care and if you or your pet are not able to leave the house because of a disability.
- Refill medications/prescription food: Please make sure that you have adequate medications at home. I expect to have shortages but have no way to predict what those medications will be. I would recommend that you have between 1 and 2 months of medication at home. The best way to request medication refills is via email at firstname.lastname@example.org. We will call when medications are ready to be picked up and arrange payment. We will leave medications in the vestibule of the clinic.
- Vaccine/heartworm/routine procedures. We will continue to offer routine appointments as long as we are able and have the supplies to do so.
- Elective surgeries: We will continue to offer routine surgeries and dental procedures as long as we are able and have the supplies to do so.
- Telemedicine: Under certain circumstances we may be able to offer telemedicine services. It is a requirement that we have seen your pet in the last year for this to be considered as an option.
- We know that some phone calls are not making it through to us. Our phones are working but the circuits are overwhelmed with everyone working from home. Please keep calling or better yet, send us an email with your request at email@example.com.
We are trying our best to provide care for your pets while keeping all of our clients, staff and families healthy. Thank you for your understanding.
Tiffany Healey DVM
Does your pet have dental disease? The signs are not always as obvious as we would hope. It is important to schedule your pet for regular appointments with their veterinarian to check their mouth and gums for any areas of concern. Dental disease can cause more problems than just a bad tooth!
We are offering a discount of 10% on dentals scheduled within the month of February!
Call and get those appointments scheduled!!
Cottonwood Veterinary Clinic is excited to announce our American Animal Hospital Association (AAHA) accreditation! The process of becoming an AAHA hospital involves meeting mandatory standards, as well as a high percentage of the 900 other standards in 19 various sections of the practice. This accreditation represents they type of care we strive to provide for our patients, as
well as the level of customer care we provide to our clients. If you would like to learn more about AAHA, you can read about it on their website at AAHA.Org.
Cottonwood Veterinary Clinic is very excited about some up coming changes to our clinic. We have loved our partnership with Black Dog Animal Rescue, however we have both outgrown our space. Black Dog will be moving into their own facility in the late spring to early summer. We will continue our partnership with this great organization, but they will no longer be next door.
We will be spreading out into the entire building after a significant remodel to upgrade our space. We are spending the next few months in the planning process including working with the city on zoning issues, our drive entrance and parking. At the same time we are working with an architect to make the best use of our space and working towards acquiring some national certifications.
We are so thankful to all of our excellent clients that have allowed us to make these great changes. We will keep you posted throughout the process.